Frequently Asked Questions
Everything you need to know about your Chairus experience.
What is the typical shipping timeframe for my order?
Most orders are processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the continental United States.
Do you offer a warranty on your furniture?
Yes, all Chairus products come with a one-year limited warranty that covers manufacturing defects in materials and workmanship from the date of delivery.
What is your return policy?
We offer a 30-day return policy. If you are not satisfied with your purchase, you can return the item in its original packaging and condition for a full refund, minus shipping costs.
Are your chairs easy to assemble?
Absolutely. Every Chairus product includes a detailed instruction manual and all necessary hardware. Most items can be fully assembled in 15-30 minutes.
What materials are used in Chairus seating?
We use premium materials including high-density foam, solid wood frames, and durable upholstery options such as velvet, faux leather, and breathable linen fabrics.
How can I track my shipment?
Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.